FAQs for Partners

Thompson Central Park New York
My Peloton Bike was just shipped. How can I set up and activate my Bike?

Great news! We can’t wait for you to discover the power of Peloton at your property. Click here for instructions on how to activate your Peloton Bike commercial subscription.

My hotel just purchased Peloton Bikes. How do I add my hotel to Hotel Finder?

We are glad to have you on board! Your hotel will be automatically added to Peloton Hotel Finder within 7 business days after your property’s Peloton Bike(s) have been installed and activated. If you have installed and activated your Bike(s), and your hotel has not been added within 7 business days, please contact us at hotelfinder@onepeloton.com so we can help.

How do I bring Peloton Bikes to my hotel?

Visit commercial.onepeloton.com/hospitality and complete the form to get started! A member of our Peloton Commercial hospitality sales team will reach out to you as soon as possible.

My hotel’s profile on Hotel Finder is no longer accurate. How do I update my listing?

Please contact us at hotelfinder@onepeloton.com with details of your update request so that we can assist you.

I’m having issues with my Peloton Bike. Who can I contact to get help?

We’re here to help. Reach our commercial support team at 855-662-7356, commercialsupport@onepeloton.com, or commercial.onepeloton.com/support.

I want to market my hotel’s Peloton Bike on our hotel website. Where can I find resources?

Access our hospitality marketing toolkit for Peloton brand guidelines, best practices, and quick-download collateral to harness the full power of Peloton at your hotel.

My hotel no longer has Peloton Bikes. How do I remove my hotel?

Please email us at hotelfinder@onepeloton.com to request removal.