FAQs
Where can I locate Peloton Bikes at hotels?
Peloton Bikes are found in hotels' fitness centers and/or may be made available in hotel guest rooms. Each hotel profile lists the total number of Bikes at the hotel. If you wish to reserve a hotel that offers guest rooms with a Peloton Bike, click the 'Book a Room' link on the hotel's profile or reach out via phone to confirm Bike locations.
Is there a fee for using Peloton Bikes at hotels?
Bikes are available in hotel fitness centers at no added cost to guests. Note: a small number of hotels charge an additional fee for fitness center access. Check hotel profiles for details or contact the hotel directly. Additionally, hotels that feature Peloton Bikes in guest rooms may charge a higher room rate or add an amenity fee.
Can I use a Peloton Bike without being a Member?
Yes! The welcome screen on the Peloton Bike will prompt you to use your registered hotel guest name and email address to create a username and password. Your commercial rider profile is established after logging in and can be used to access any hotel partner Peloton Bike as you travel.
Is there a limit to how many times I can use my commercial Peloton account?
There’s no limit. Any hotel with Peloton Bikes is available for your unlimited use as long as you are a registered guest.
Do I need to bring cycling shoes to ride a Peloton Bike?
Most hotels have dual-sided pedals with toe cages allowing you to use either cycling shoes with SPD clips or regular gym shoes. Please note that the Delta cleats that come with Peloton Bike shoes are not compatible with these pedals. Check the hotel’s profile to see what pedals are available on the Peloton Bikes at their property.
What should I do if I notice an issue with a Peloton Bike at a hotel?
Let us know! Ensuring the condition of the Bikes is one of our highest priorities. To share feedback, please click ‘Report a Bike Issue’ on the hotel's profile so our customer support team can work with the hotel to get the issue resolved.
How do I bring Peloton Bikes to my favorite hotels?
We are happy to share your interest with your favorite hotels. Please click 'Suggest a Hotel' and complete the form to share your thoughts with us. If you report that a hotel has Peloton Bikes but is not on the map yet, please note that hotels must complete a separate opt-in process.
I’m a Peloton Member with a Bike at home. How do I log in to my account?
The welcome screen on the Peloton Bike will prompt you to enter the username and password associated with your Membership. Use your Member login to ride.
My hotel just purchased Peloton Bikes. How do I add my hotel to Hotel Finder?
We are glad to have you on board! Your hotel will be automatically added to Peloton Hotel Finder within 7 business days after your property’s Peloton Bike(s) have been installed and activated. If you have installed and activated your Bike(s), and your hotel has not been added within 7 business days, please contact us at hotelfinder@onepeloton.com so we can help.
How do I bring Peloton Bikes to my hotel?
Visit commercial.onepeloton.com/hospitality and complete the form to get started! A member of our Peloton Commercial hospitality sales team will reach out to you as soon as possible.
My hotel’s profile on Hotel Finder is no longer accurate. How do I update my listing?
Please contact us at hotelfinder@onepeloton.com with details of your update request so that we can assist you.
My hotel no longer has Peloton Bikes. How do I remove my hotel?
Please email us at hotelfinder@onepeloton.com to request removal.
