FAQs

Peloton Bikes are found in hotels' fitness centers and/or may be made available in hotel guest rooms. Each hotel profile lists the total number of Bikes at the hotel.  If you wish to reserve a hotel that offers guest rooms with a Peloton Bike, click the 'Book a Room' link on the hotel's profile or reach out via phone to confirm Bike locations.

Bikes are available in hotel fitness centers at no added cost to guests. Note: a small number of hotels charge an additional fee for fitness center access. Check hotel profiles for details or contact the hotel directly. Additionally, hotels that feature Bikes in guest rooms may charge a higher room rate or add an amenity fee.

Yes! The welcome screen on the Bike will prompt you to use your registered hotel guest name and email address to create a username and password. Your commercial rider profile is established after logging in and can be used to access any Peloton hotel partner Bike as you travel.

There’s no limit. Any hotel with Peloton Bikes is available for your unlimited use as long as you are a registered guest.

Most hotels have dual-sided pedals with toe cages allowing you to use either cycling shoes with SPD clips or regular gym shoes. Check the hotel’s profile to see what pedals are available on the Bikes at their property.

Let us know! Ensuring the condition of the Bikes is one of our highest priorities. To share feedback, please click ‘Report a Bike Issue’ on the hotel's profile so our customer support team can work with the hotel to get the issue resolved.

We are happy to share your interest with your favorite hotels. Please click 'Suggest a Hotel' and complete the form to share your thoughts with us. If you report that a hotel has Bikes but is not on the map yet, please note that hotels must complete a separate opt-in process.

The welcome screen on the Bike will prompt you to enter the username and password associated with your Membership. Use your Member login to ride.

We are glad to have you on board! Your hotel will be automatically added to Peloton Hotel Finder within 7 business days after your property’s Bike(s) have been installed and activated. If you have installed and activated your Bike(s), and your hotel has not been added within 7 business days, please contact us at hotelfinder@onepeloton.com so we can help.

Visit commercial.onepeloton.com/hospitality and complete the form to get started! A member of our Peloton Commercial hospitality sales team will reach out to you as soon as possible.

Please contact us at hotelfinder@onepeloton.com with details of your update request so that we can assist you.

Please email us at hotelfinder@onepeloton.com to request removal.